We take your privacy seriously. This policy explains exactly what data we collect, why we collect it, and how we protect it.
Plain English summary: PacificTrade collects the information you give us to run the platform — your name, business details, customer information, and job data. We use it to provide our service, not to sell to advertisers. We do not sell your personal data to third parties. You can request deletion of your data at any time.
PacificTrade ("we", "us", "our") is an AI-powered business management platform built for trade business owners and their customers. We operate the PacificTrade website, web application, and related services (collectively the "Platform").
This Privacy Policy applies to all users of the Platform, including:
By using our Platform, you agree to the collection and use of information in accordance with this policy.
We collect information in three ways: information you give us directly, information generated by your use of the Platform, and information from third parties.
Information you provide directly:
| Category | Examples | Who provides it |
|---|---|---|
| Account information | Name, business name, email address, phone number, trade type, password | Business users at signup |
| Business profile | Business address, service area, trade specialities, profile description | Business users in settings |
| Customer data | Client names, phone numbers, email addresses, property addresses | Business users when adding customers |
| Job information | Job type, description, pricing, completion status, notes | Business users when creating jobs |
| Photos and media | Job site photos, property photos uploaded by customers | Business users and customers |
| Quote requests | Job description, location, urgency, photos, contact details | Customers on the find page |
| Payment information | Invoice amounts, payment status (we do not store card numbers — payments are processed by Stripe) | Business users |
| Communications | Messages sent through the Platform, support requests | All users |
Information generated automatically:
Information from third parties:
We use the information we collect for the following purposes:
We do not: sell your personal data to advertisers, use your data for targeted advertising, share your customer list with other businesses, or use your job pricing data to benefit your competitors.
We do not sell your personal information. We share information only in these limited circumstances:
With service providers: We work with trusted third-party companies to operate our Platform. These providers only receive the data they need to perform their specific service and are bound by confidentiality agreements.
| Service provider | Purpose | Data shared |
|---|---|---|
| Anthropic (Claude AI) | Generating AI quotes and estimates | Job descriptions, location, pricing context — no personal identifiers sent |
| Twilio | Sending SMS messages | Phone numbers and message content |
| SendGrid | Sending emails | Email addresses and message content |
| Stripe | Processing payments | Invoice amounts, business name — Stripe handles card data directly |
| Supabase | Database and authentication | All account and business data — stored securely in their infrastructure |
| Cloudflare | File storage and delivery | Uploaded photos and documents |
| Displaying Google Reviews | Business name and location (to fetch public review data) |
Between business users and their customers: When a customer submits a job request and selects a business, that business receives the customer's contact information and job details. The customer is informed of this at the time of submission.
For legal reasons: We may disclose information if required by law, court order, or governmental authority, or where we believe disclosure is necessary to protect the rights, property, or safety of PacificTrade, our users, or the public.
Business transfers: If PacificTrade is acquired, merged, or sells assets, your information may be transferred as part of that transaction. You will be notified before your data becomes subject to a different privacy policy.
PacificTrade enables business users to send SMS messages to their customers for purposes including quote delivery, booking confirmations, and payment reminders. This section explains how SMS communications work on our Platform.
For business users sending SMS:
For customers receiving SMS:
SMS opt-out: To stop receiving SMS messages from a specific business using PacificTrade, reply STOP to any message from that business. To opt out of all PacificTrade-related communications, contact us at privacy@pacifictrade.app.
We take the security of your data seriously and implement industry-standard measures to protect it.
Where your data is stored: Your data is stored on servers provided by Supabase, which uses AWS infrastructure located in the United States. Uploaded files and photos are stored on Cloudflare R2, a secure cloud storage service.
Security measures we use:
How long we keep your data:
No method of transmission over the internet is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.
Depending on where you live, you may have certain rights regarding your personal information. We honour these rights for all users regardless of location.
You have the right to:
California residents (CCPA): California residents have additional rights under the California Consumer Privacy Act, including the right to know what categories of personal information we collect and disclose, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your California privacy rights, contact us at privacy@pacifictrade.app.
To exercise any of these rights, contact us at privacy@pacifictrade.app. We will respond to all requests within 30 days. We may need to verify your identity before processing certain requests.
We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how people use our Platform.
Types of cookies we use:
We do not use advertising cookies or allow third-party advertisers to place cookies on our Platform. You can control cookies through your browser settings, though disabling essential cookies may affect the functionality of the Platform.
Our Platform integrates with several third-party services. When you use these integrations, you are also subject to those companies' privacy policies. We encourage you to review them.
Links to external websites on our Platform are provided for your convenience. We are not responsible for the privacy practices of those external sites.
PacificTrade is designed for adults operating trade businesses and adults seeking trade services. Our Platform is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe we have inadvertently collected information from a child under 13, please contact us immediately at privacy@pacifictrade.app and we will promptly delete that information.
We may update this Privacy Policy from time to time as our Platform evolves or as laws change. When we make significant changes, we will:
Your continued use of the Platform after changes take effect constitutes your acceptance of the revised policy. If you disagree with any changes, you may close your account at any time.
We encourage you to review this policy periodically. Previous versions of this policy are available on request.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
We respond to all privacy-related enquiries within 5 business days.
For data deletion requests, allow up to 30 days for full processing.